Batteries Plus LLC is committed to protecting your privacy. This policy describes our practices regarding personal and account information collected by Batteries Plus LLC ("we," "us," "our," "BPLUS" or, "Batteries Plus Bulbs") at our stores, online at BatteriesPlus.com (Site or web site) and via mobile applications (i.e. BatteriesPlus.com accessed through your mobile devices).
In this policy, "personal and account information" means your name, company name, account number, address, telephone number, and e-mail address plus other information that may personally identify you ("personally identifiable information"), including your industry, the number of employees at your company, and purchase history.
How much information must I share?
When you browse our web site
We may also use third-party Web analytics services in our online services, such as those of Google Analytics. These service providers help us analyze how users use our online services. Information collected as a part of Google Analytics (including your IP address) is automatically sent to Google, and Google may place cookies to help with the analysis. To learn more about Google Analytics and download an opt-out browser add-on, please click here.
We may transfer your personally identifiable information and other information that you submit on our Site to our offices, affiliates, and service providers. However, we can, and will ask our service providers to use, store and otherwise process your information in accordance with this Policy regardless of where it is transferred. We do not share your personally identifiable information with third parties, without your consent, except as described in this policy and to the extent required by law, in accordance with your instructions.
When you make purchases through our web site
When you create an e-Account on our web site
When you subscribe to our email newsletter through our web site
When you sign up for e-receipts in our stores
When you communicate with us through our web site or in our stores
How is my personal and account information used?
We collect information about you in order to provide you with services and products and also collect information that is necessary for our Site to work properly. We use personal information about our users for a variety of purposes related to our business.
We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.
We may occasionally send you promotional, product or franchising information via regular mail, email, or other electronic channels, including ads on social media platforms. If you do not wish to receive promotional, product or franchising information, you may opt out of future communications by following the instructions in the communication.
In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research. Your participation is voluntary.
If you become our customer, we may send you updates on important information about our company and services.
How is my personal and account information shared?
We restrict access to your personal and account information to those who need access to use it as set forth in this policy, which includes franchisees and service providers who are restricted by confidentiality obligations. Only authorized personnel are permitted to see your E-Account password.
We may share your personal and account information with our third party services providers, including but not limited to our credit card processors, web site developers and hosts, advertising agencies, third party shippers and other services providers, whose use of your information is limited to providing services to us. We do not sell, trade, rent or otherwise share your personal information with others.
We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in event of any future connection with a sale of some or all of our business or a merger with another company.
How do you protect my personal and account information?
We use 2048-bit keys and TLS 1.2 (Transport Layer Security) technology in all areas where your personal and account information is required.
How do I edit or delete my Site account information?
How do I unsubscribe from emails?
How do I adjust ad preferences for ad network interest-based advertising?
Your California Privacy Rights
How can I give you feedback or contact you?
You may contact us via email or phone. Our Customer Care team is available by phone 7:30am CT – 6:00pm CT, Monday through Friday 1-800-677-8278. Comments or questions can also be sent to us via postal mail, and we will use reasonable efforts to promptly review and respond as appropriate:
Batteries Plus Bulbs 1325 Walnut Ridge Drive Hartland, WI 53029
Questions or correspondence specific to the franchising portion of the Site (BatteriesPlus.com/franchising) should be addressed to:
Batteries Plus, LLC.
1325 Walnut Ridge Drive
Hartland, WI 53029
John Twist Phone: 262.912.3199
John Twist Email: firstname.lastname@example.org
Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.
Last Updated – 12/15/15