Frequently Asked Questions
At Batteries Plus Bulbs, we appreciate the opportunity to serve you. We want you to Trust the Plus®, which means providing you more than just products. It means providing you answers and solutions. The FAQ's below address some of the common questions we encounter.
Can I return an order?
Batteries Plus Bulbs honors the return of non-defective products within 14-days of original purchase. Please review the complete details of our Return Policy.
Can I change my account information?
Log into your account using your email and password to review your account information including order history, shipping, and billing data. Some account information can be edited for accuracy.
How do I reset my password?
If you forgot your password:
- Click the Log In button at the top of the page
- Click the "Forgot your password?" link
- Follow the steps listed to reset your password
To change your password:
- Log into your account
- Click the "Your Account" link at the top of the page
- Click the "Change Password" link under Account Settings
How do I unsubscribe from receiving promotional emails?
Log into your account to update your communication preferences or click on the Unsubscribe link at the bottom of the newsletter/email. If you unsubscribe from marketing or promotional communications, you will continue to receive transactional communication relative to any orders.
Ordering on BatteriesPlus.com
What are my payment options?
We accept Visa, MasterCard, Discover, and American Express on BatteriesPlus.com with additional payment options in stores.
How long does it take to fulfill my order?
Orders fulfilled through our warehouse will ship within 24-hours of receipt during operating hours. Operating hours may vary, but are based upon Central Time, non-holiday, Monday-Friday.
Do you ship internationally?
Orders can be shipped to US addresses within the 50-states. Unfortunately, UPS deliveries cannot be made to PO boxes or APO/FPO addresses.
Will I get an order confirmation? Tracking info? Receipt?
Transactional information will be emailed to the address you provided in your cart. An order confirmation, then a shipping confirmation with tracking data for UPS will be sent, along with a packing slip/receipt for your purchase. We recommend saving all documentation for warranty purposes.