Why is Certification Important?
The CTIA rolled out the Wireless Industry Service Excellence (WISE) Certification Program in October of 2019. Prior to this, there were no basic performance standards for the device repair industry, making it difficult for shoppers to distinguish between high-quality retailers and their less-than-reputable counterparts.
Batteries Plus Bulbs was the first enterprise-level retailer to be recognized under this program. Going forward, all of our technicians will complete their WISE certification.