When you’re looking for a place to have your cell phone fixed, you’re bound to have questions. Is my data safe? How do I find a technician I can trust? What steps should I take before having it repaired? At Batteries Plus, we offer expert cell phone repair service from certified experts. Still not convinced? Keep reading for answers to your most common cell phone repair questions.
What phone brands and models does Batteries Plus fix?
Batteries Plus repairs phones from all major brands, including Apple, Samsung, Google, HTC, LG, Motorola and Nokia. Our technicians can fix models stretching back several generations. If you have an older model phone, it’s a good idea to contact your local store to make sure they have the parts needed to fix it.
What kind of phone repair does Batteries Plus provide?
Batteries Plus offers a wide range of repair services, including cell phone screen repair along with additional fixes for malfunctioning ports, cameras, speakers, antennae, sensors and scanners. Our technicians also help recover data for devices that have been damaged by liquid.
Can I get my battery replaced at Batteries Plus?
Absolutely. After around two years or so, your battery will begin to degrade. If your phone is running out out of power much quicker than it used to or is having difficulties holding a charge, it might be time for a new battery. Bring your phone to any of our stores for a free battery test. If the issue is battery-related, our technicians can install a new battery which will have your phone working as good as new.
How long does it take to have my phone repaired?
Obviously, wait times will vary from issue to issue, but generally, a common screen repair will take between 45 and 60 minutes, while a typical battery replacement can be completed in 30 to 45 minutes.
How do I know I can trust the technicians at Batteries Plus?
One of the things that separates Batteries Plus from the competition is our participation in the Cellular Telecommunications and Internet Association’s WISE certification program. The Wireless Industry Service Excellence program certifies a technician’s ability to perform repairs according to a set of industry standards. In order to be certified, each technician must pass both an online training course and a monitored hands-on skills test. This certification allows you to visit our stores with confidence, knowing that your phone is being repaired by a certified expert.
Does my cell phone repair come with a warranty?
Yes it does. All of our repairs are backed up by a 6-month national warranty on all parts and labor. If your issue is still giving you trouble, just stop into any one of our 700+ stores and we’ll make it right.
Does Batteries Plus fix software related issues?
No, this is something customers can easily research and fix on their own.
What should I do to get my phone ready for a repair appointment?
Customers should back up their data prior to coming in for a repair. Although it’s not necessary, if you feel more comfortable, you can also sign out of your apps as well.
Do I need to give my phone’s password to the repair technician?
No, sharing your password is not required, however it is recommended that the customer unlock the device so that the technician can test that the device has its full functionality following the repair.
Is my data safe during a cell phone repair?
Yes. The only time a technician will access your device is in order to test that it is functioning properly.
Is there anything I can do to make my repair visit go faster?
Scheduling your appointment online can save you time by communicating what model phone you have to the technician so they can have all necessary parts available prior to the repair time. If you have a case or screen protector, removing it before bringing it to the technician can also help to save time.
What are some tips people can follow to help protect their phones?
A strong case or screen protector will help protect your phone if it gets dropped. You should also avoid storing your phone in your pants pockets for a number of reasons. First, it can cause the frame to bend, which can cause the screen to sit improperly. It’s also common for lint to become wedged in the charging port, which can prevent your phone from charging properly.
Does Batteries Plus sell cases and screen protectors?
You bet we do. Shop phone protection options online.
Batteries Plus is your cell phone and device repair headquarters with over 700 locations throughout the country. Find your nearest store today or schedule an appointment time online. Want to know more? Read about our top cell phone accessories or learn how to gauge your phone’s battery health.