Franchise Support

The staff at the corporate office specializes in key areas of support for our franchise retail stores.

Category & Product Management
Sourcing batteries from around the world allows high standards, innovative product development, as well as securing national brands. A team of product and category managers work to achieve competitive pricing, product availability, innovative introductions, and the highest quality.

Product Support Call Center
You are not left to deal with tough questions thanks to The Product Support Center (PSC). The PSC staff is there to assist with specialty product orders, cross referencing, product availability, and special bid pricing for large volume commercial orders.

POS System Services
Information technology plays a major role in managing a profitable retail store and commercial sales business. The computer support team ensures that all systems are up and running.

Quality Assurance & Technical Support
The members of the quality assurance team make regular visits to factories overseas for inspection and product evaluations along with a testing facility located in Wisconsin to monitor and achieve the highest product quality.

I-Site
I-Site, a secure intranet website, provides important and timely information about every aspect of day-to-day operations. The content changes daily to keep communication lines open between the corporate office, franchise owners, and stores.

Real Estate & Store Design
Securing a location is a critical first step in the development of a store. The real estate development team identifies and visits potential sites in each market and assists in leasing/purchasing.

Training
A comprehensive three-week program at the Quest national training center provides industry knowledge and gives hands-on experience in operating a store. Quest online training modules provide easy access for on-going training in the field. Field support continues beyond the first week with established on-site visits the first year to help you achieve long term success.

Marketing
An experienced marketing team supplies professionally produced television and radio commercials, and creative services. Public relations and a solid media plan will help bring visibility to your store.